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FAQ

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How long does it take to get started?

Most teams are fully onboarded in under a day. Card issuing, ERP sync and approval workflows are configured from a guided two-minute setup, no engineering work required.

Do I need to connect my bank or ERP to use Fexiva?

No. You can start with a Fexiva account and cards on day one. Bank and ERP connections are optional and can be added at any time from Settings.

Can I cancel or change my plan at any time?

Yes. Upgrade, downgrade or cancel from your billing page whenever you like. Changes take effect at the start of the next billing cycle.

How does Fexiva keep our financial data secure?

All data is encrypted in transit and at rest, access is protected with two-factor authentication and every action is logged in a tamper-proof audit trail.

Do you support companies operating in multiple currencies?

Yes. Hold balances in 75+ currencies, pay suppliers locally and see consolidated reporting in your home currency.

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Which accounting tools does Fexiva integrate with?

Fexiva syncs natively with popular accounting, ERP and payroll tools, and connects to 100+ other apps through its open API.

Can I import existing cards and expenses?

Yes. Upload a CSV or connect your old provider and we will migrate card holders, limits and historical transactions for you.

Is there an onboarding team to help us roll out?

Enterprise and Business plans include a dedicated onboarding specialist who configures approval workflows and trains your team.

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Is Fexiva PCI DSS and SOC 2 compliant?

Yes. Fexiva is PCI DSS Level 1 certified and audited annually for SOC 2 Type II. Reports are available on request.

Where is our data stored?

Data is stored in regional data centres in the EU and US. You choose the region when you create your workspace.

Can we control who sees what inside the company?

Role-based permissions let you decide who can issue cards, approve spend and view reports, down to the team or cost centre.